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Frequently Asked Questions

Payment

We have numerous payment methods you can choose from namely: credit card, bank deposit, COD, PayPal, GrabPay, GCash, or by using your BeautyMnl credits. Just select your preferred payment method upon checkout.

Please note that GCash and GrabPay has a minimum transaction size of P100. Meaning, your order amount, including shipping, should be P100 and above for you to be able to use them as your payment method.

We've partnered with Robinsons Bank so you can make secure, convenient and reliable payments via credit card. Please note that for credit cards requiring a One Time Password (OTP) for transactions, you will be redirected to a new page where you need to type in your OTP. After this, please wait to be redirected back to our site to confirm that your order has pushed through.

You can also pay using PayPal, GrabPay, or GCash. If you select any of these payment channel, you will be redirected to new page where you can log in your account. After the transaction, please wait to be redirected back to our site to confirm that your order has pushed through.

For Bank Deposit, you may go to any branch of Banco de Oro (BDO) or Bank of the Philippine Islands (BPI) to make over-the-counter transactions. We also accept online and mobile bank transfers for Banco De Oro (BDO), and Bank of the Philippine Islands (BPI). Kindly send a complete screenshot of the transaction in reply to payments@beautymnl.com. These will be manually verified with our bank, so allow us 1 to 3 banking days to acknowledge payments. Don't worry; your beauty loot is still reserved just for you!

Can't go to the bank? We also have Cash-on-Delivery (COD)! *Applicable to Metro Manila, Batangas, Bulacan, Cavite, Laguna, Rizal, Bataan, Benguet, Cagayan Valley, Isabella, La Union, Nueva Ecija, Nueva Vizcaya, Pampanga, Pangasinan, Tarlac, Zambales, Albay, Camarines Norte, Camarines Sur, Laguna, Quezon, Catanduanes, Cebu, Iloilo, Leyte, Negros Occidental, Davao, and Misamis Oriental orders and purchases below PhP 5,000.00 only

Don't forget, you can also pay using your BeautyMnl credits. For more details on credits, refer to the Credits section.

During Checkout, select the Cash-on-Delivery (COD) option. You will then receive your Cash-on-Delivery invoice through email, which will have payment instructions and reminders.

Please remember to prepare the EXACT amount as payment for your order. Our delivery personnel will not be able to provide change.

Our Logistics staff will get in touch with you confirming your delivery details, prior to processing your order. Please reply, so we know it's a done deal.

For your safety, we will be strictly implementing No-Contact Delivery for all Metro Manila orders. Riders will be staying 2-3 meters away from the customer. Recipient signature upon delivery will no longer be required. Our riders will document the successful delivery with their own signature to avoid possible transmission.

As soon as payment has been received and validated by our personnel, your items are officially yours.

All delivered orders are considered sold. We do not process any returns, exchanges and refunds due to the nature of our products. As such, we expect to receive your payment as soon as we meet you, before we hand you your order.

Just a reminder: Our stocks are limited, and in-demand. Should you fail to pay for your order, it will automatically be cancelled and your items will be returned to our warehouse so they can be made available to other customers. Repeat offenders of this policy will render their COD option disabled permanently.

Your address is probably not within our COD serviceable areas. Please note that COD is only available in Metro Manila, Batangas, Bulacan, Cavite, Laguna, Rizal, Bataan, Benguet, Cagayan Valley, Isabela, La Union, Nueva Ecija, Nueva Vizcaya, Pampanga, Pangasinan, Tarlac, Zambales, Albay, Camarines Norte, Camarines Sur, Quezon, Catanduanes, Cebu, Iloilo, Leyte, Negros Occidental, Davao, and Misamis Oriental, and applicable to orders and purchases below PhP 5,000.00 only.

Yes, but only your authorized representative as indicated during Checkout can pay for your order/s. The authorized representative must present a valid ID upon delivery or pick up of your order/s.

We've partnered with Robinsons Bank so you can make secure, convenient, and reliable payments via credit card. Once you're ready to check out, click Proceed to Checkout to pay and select Credit Card as your payment method. Please note that for credit cards requiring One Time Password (OTP), you will be redirected to a new page where you need to type in your OTP. Please wait to be redirected back to our account to ensure that the payment has been confirmed and your order has pushed through.

Please note that we accept VISA or MASTERCARD only.

Absolutely. Your credit card information is never stored in our servers. It is encrypted and transmitted through 128-bit Secure Socket Layer (SSL) straight to a top security electronic vault.

In the Checkout page, select the PayPal option. You will be redirected to a PayPal page where you need to log in to your PayPal account. Upon logging in, review the transaction and amount then press confirm. Please wait to be redirected back to our account to ensure that the payment has been confirmed and your order has pushed through. It will reflect in your credit card bill as payment to TASTE CENTRAL CURATORS INC.

During Checkout, select the Bank Deposit option, then select your preferred bank. Right now, you can choose between BDO, BPI, and Metrobank. You will receive an invoice email with instructions from payments@beautymnl.com within the day. This email contains all the details you need to complete your purchase.

You may pay opt to pay via Online Transfer or Over The Counter at any branch of your chosen bank. After paying, simply reply to the invoice email from payments@beautymnl.com with a clear scanned copy of your deposit slip or a screenshot of transfer confirmation on or before the specified deadline. A clear photo works, too! Make sure the following details are visible and clear: Reference Number, amount transferred, date and time of the transfer.

Remember the deadline! You need to send us a clear copy of your proof of payment by 7PM of the following day after the invoice email has been sent. For instance, if you received the invoice email on September 1, 2030, your deadline to send us a copy of your proof of payment is September 2, 2030 at 7PM. Please note that your invoice will not be confirmed if you don't send us a copy of your proof of payment.

You will be sent an Order Acknowledgement email once our team confirms your payment.

Once we've received a clear copy of your proof of payment, our Finance Team will review and validate your payment in 1-2 business days (excluding weekends and holidays). You will be sent an Order Acknowledgement email once our team confirms your payment.

(NOTE: Interbank transfers will be validated within 2-3 business days.)

If you send proof of payment after your deadline, your account will be awarded with BeautyMnl credits equivalent to the amount you deposited. You can buy anything with your credits in conjunction with credit card, PayPal, GrabPay, and Gcash transactions only. This is the policy that we follow for those who have sent their proof of payment past the specified deadline.

In the Checkout page, select the GCash option. You will be redirected to a GCash page (powered by PayMongo Philippines) where you need to log in to your GCash account. Follow the prescribed steps to confirm the payment. Please wait to be redirected back to our site to ensure that the payment has been confirmed and your order has pushed through.

* This option requires a minimum transaction size of P100, including shipping fee.

In the Checkout page, select the GrabPay option. You will be redirected to a GrabPay page (powered by PayMongo Philippines) where you need to log in to your GrabPay account. Follow the prescribed steps to confirm the payment. Please wait to be redirected back to our site to ensure that the payment has been confirmed and your order has pushed through.

* This option requires a minimum transaction size of P100, including shipping fee.

In the Checkout page, simply click the Use My Credits button and the amount will be deducted from your total bill. Any remaining balance may be paid via credit card, PayPal, GCash, or GrabPay only.

For more details on credits, refer to the Credits section.

When in doubt, check your email. If your payment successfully went through, you should have received an Order Acknowledgement email. If you can't find this email in your inbox, you might want to check your spam folder, just in case.

If you didn't get an Order Acknowledgement email, chances are your payment did not go through successfully. Email us and we'll help you sort it out.

Shopping

Because our products are in high demand, we operate on a first-come, first-served basis. This means you'll want to check out the items in your cart as soon as possible—if an item in your cart is no longer available, it's likely that another customer was able to successfully seal the deal before you did. But try to check back tomorrow; any stock from cancelled orders goes back onsite immediately.

Definitely. BeautyMnl partners only with official merchants and distributors. We can guarantee that all our products are 100% authentic.

We have a Cancel Order feature—simply go to your Order Tracker and click on the "Request to Cancel" button for the order that you want to cancel. However, please note that this feature is only available if your order is still at the "PENDING" phase, and has not yet been processed.

Unfortunately, if the order has already been marked as "PROCESSING", we are unable to cancel it. This also means that the invoice is final and can no longer be edited.

Once your order has been placed, you won't be able to edit the items in it. This is to prevent delays or mix-ups in the preparation of your order. We hope you can double-check your items before proceeding to Checkout, so that you're assured a worry-free shopping experience. This policy also applies to items that were accidentally ordered, multiple orders of one item, and requests to combine orders.

Account

Not a problem. In the "Log In" window, just click on "Forgot your password?" at the bottom.

Follow the instructions to reset your password. Please note that you cannot change your password using the BeautyMnl App and must do so on the web version.

If you're still having trouble, we're here to help! Email us at sos@beautymnl.com.

Don't worry, it happens! Shoot us an email at sos@beautymnl.com so our team can help you figure it out.

We guarantee it. Check out our Privacy Policy for more details.

Please note that the system prevents unconfirmed accounts from completing a transaction. It's best to confirm your account before checking out your first order.

We're sorry about this. Please send over an email to sos@beautymnl.com and our team will sort this out for you.

Having multiple accounts can cause confusion and overlapping of orders, and we want to make sure you're spared of this trouble. Because of this, we only allow (1) account per customer.

Should it come to our attention that a customer is in possession of multiple accounts, we reserve the right to deactivate them and to cancel orders made with those accounts. Refunds for these orders are subject to the discretion of our discerning Customer Service Team. That’s why it’s important to check if you may have accidentally registered more than (1) email address.

This can be corrected easily. Email us so we can shut down one of these accounts for you—just let us know which.

Delivery

Trust us, we can't wait either! To track the status of your orders, visit the online Order Tracker found when you click “Hi, + your name!” on the upper right corner of your screen. You will also receive another email once your orders are about to leave our warehouse en-route to your shipping address. If you're using the BeautyMnl App, simply go to "Account," select "Orders," and tap the order you want to track.

We deliver nationwide in the Philippines. Shipping fee is a flat rate of Php50.00 per cart for Metro Manila orders, and Php95.00 per cart for orders outside Metro Manila. We offer free shipping for all orders Php1500 and up!

Here's when you can expect your order:

Residential or Office Addresses

Metro Manila: 1-3 business days

Outside Metro Manila: 7-10 business days*

*We're committed to delivering your order as soon as possible, but due to COVID-19 measures, it may take our nationwide partner couriers up to 4 weeks to deliver to addresses outside Metro Manila.

We're committed to delivering your order as soon as possible! The delivery countdown officially begins once you've received the invoice. P.S. We're not usually operational on weekends, but our team sometimes does special advanced deliveries.

As mentioned during Checkout, we are unable to provide an exact delivery time. This is due to many factors that could affect the time of delivery, such as traffic flow, weather conditions, and the volume of deliveries scheduled on that day.

Sometimes, there's a slight delay due to a high volume of orders—we usually post a notice in case you might need to wait a bit longer for your package. Feel free to email us at sos@beautymnl.com if you'd like to follow up on your order status.

Metro Manila

We do our best to deliver packages within the day, but sometimes factors beyond our control can affect the delivery and prevent our riders from reaching your address in time. If you receive this notification, this just means your package was returned to our warehouse for safekeeping until we attempt to deliver it again on the next possible business day. We'll be sure to notify you via email and SMS on the day of reshipment.

Nationwide

Our trusted partner couriers do their best to ensure all orders are delivered accordingly. Unfortunately, due to factors beyond our control, these delivery attempts are sometimes unsuccessful.

If you receive this notification, this means that your package was returned to our warehouse as our partner courier failed to deliver your package to your chosen address.

Once a provincial package has been tagged for return, it can no longer be re-delivered, and will be cancelled instead.

All paid orders will be refunded accordingly. Kindly check your inbox for more information. If you have any other questions, please reach out to sos@beautymnl.com so our team can assist you.

If the items you want are still in stock, you may place a new order with us through the BeautyMnl website or app. Please make sure to check the delivery details prior to checking out. We also encourage including landmarks or delivery instructions to aid our partner couriers during the delivery.

Metro Manila

Don't worry! We can still redeliver your package. Please make sure to check your inbox as our team will send you an email containing the details of the failed delivery attempt. Please reply to our message for any delivery changes that you would like to request so our team can sort this out for you.

To better ensure the quality of the products you've ordered, kindly keep in mind that we can only redeliver your package for a maximum of 3 attempts.

Should your order remain to be undelivered after the third attempt, we're so sorry, but your order will be cancelled. All paid orders will be refunded accordingly. Kindly reach out to sos@beautymnl.com so our team can assist you.

If a delivery attempt was unsuccessful due to issues with our riders' schedule and routes and NOT because you were unavailable to receive your order, please be assured that your order will not be cancelled. Instead, it will automatically be in line for reshipment on the next possible business day.

Nationwide

Don't worry! Our courier will attempt to deliver your package again. Please note that they can only attempt to deliver your package a maximum of 3 times. Once they've reached the maximum number of delivery attempts, they will be returning your package to our Warehouse and this will be cancelled. All paid orders will be refunded accordingly. Kindly check your inbox for more information. If you have any other questions, please reach out to sos@beautymnl.com so our team can assist you.

Not necessarily. You may designate an authorized representative to receive your orders on your behalf. In the Checkout page, you will find a field for Authorized Recipient —that's where you can note your representative's name and contact number.

Yes, of course. On the Checkout page, simply indicate that your shipping address is an office address. That way, we will aim to deliver Monday to Friday between 9AM and 5PM.

At the moment, we only ship to addresses within the Philippines.

If you have friends or family who live in the Philippines, you can definitely ask them to place an order for you so they can personally ship it to your international address. Or, if you have a BeautyMnl account, you can place the order yourself and have it delivered to your friend or family member's address.

  • We follow strict sanitation protocols in processing your orders.
  • We make sure that our rider's body temperature has been checked before distributing orders.
  • We are strictly implementing No-Contact Delivery for all Metro Manila Orders. Delivery transactions will be fulfilled in the following areas:
    • Outside the recipient's house main door or gate.
    • Lobby or reception area for condominium or apartment building residents.
    • At the subdivision or village should riders not be allowed to enter.
  • Riders are required to wear their mask and gloves at all times.
  • During delivery, riders will be staying 2-3 meters away from the customer. Riders will either set down the package outside the customer's door or gate and wait for the customer where they can set it down instead of directly handing over.
  • Customers who have chosen Cash On Delivery as their mode of payment are advised to put the exact amount in an envelope. Our riders will not be able to provide change.
  • Recipient signature will no longer be required, instead our riders will document successful delivery with their own signature to avoid possible transmission via pens.

Returns

Returns, refunds, and exchanges are subject to the following conditions:

  • Products valid for returns, refunds, or exchanges are only those received with defect or damage. While we understand that you might have changed your mind, we won't be able to take back these items due to strict hygiene standards and merchant limitations.
  • Sale items are also non-refundable and non-returnable unless defective or damaged.
  • Products that are defective, damaged, or expired can be refunded, returned, or exchanged within only 7 days upon receipt of your order. Outside this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.
  • Products should be in their original purchase condition and must be unused.
  • Defective items that are part of a set must be returned as a complete set.
  • If you received a damaged or defective item, please email us at sos@beautymnl.com with a photo of the item and your delivery receipt so our team can help you out.

If you received a damaged item, please send an email to sos@beautymnl.com within 7 days upon receipt of said item. Please attach pictures of the item and a description of the trouble you are experiencing with it. We'd be happy to assist you!

This rarely happens, but in the unlikely event that you have received the wrong item or package, do send an email to sos@beautymnl.com. We will make it our mission to correct this immediately!

We're sorry about this. It is our strict policy to accept only products that have a long shelf life ahead—but sometimes, these things slip through the cracks. Shoot us an email at sos@beautymnl.com and we’ll sort this out for you.

To request a return for a Fashion item, please email us at sos@beautymnl.com so we can help you sort it out.

Promotions

Great news: our merchants offer special (and even exclusive!) promos from time to time, so keep an eye out for those. To stay updated on our upcoming promos, newest product releases, and other exciting announcements, like our Facebook page (facebook.com/beautymnl), follow us on Instagram (@beautymnl) and Twitter (@beauty_mnl), and subscribe to our email newsletter.

Yes, we do, but only on the following conditions:

(1) If your cart reaches a minimum of PHP1,500+ (2) or we have ongoing Free Shipping promos on the day you place your order.

Credits

BeautyMnl credits are stored value in your account which you can use to buy anything onsite or on the BeautyMnl app, in conjunction with GCash, GrabPay, and PayPal transactions only (using credit cards, Visa and Mastercard debit cards, or PayPal account).

Credits Earned Via Certified Buyer Reviews

For more details on Credits Earned Via Certified Buyer Reviews, refer to the Product Reviews section.

Credit Received Via Valid Return

Each time you successfully make a return that has been deemed acceptable by our Returns Team, you will be fully refunded in non-expiring credits.

For Credits Earned Via Certified Buyer Reviews:

Immediately. In fact, check your email: we've probably sent you a notification already! For more details on Credits Earned Via Certified Buyer Reviews, refer to the Product Reviews section.

For Credits Received Via Valid Return or Refund:

Immediately.

For Credits Earned Via Certified Buyer Reviews

Credits earned from writing Certified Buyer Reviews will expire 30 days after they have been awarded and activated. Our stock is limited and we bring in amazing new items every week, so we want you to get as much mileage out of your credits as possible! Don't wait too long to use them. For more details on Credits Earned Via Certified Buyer Reviews, refer to the Product Reviews section.

For Credits Received Via Valid Return or Refund

Any credits posted in your account because of a refund or a valid return do not expire.

No. These credits are for you, so go ahead and enjoy them!

At the Checkout stage, simply click "Use Credits". The amount will then be deducted from your total bill.

To check if you have credits, just click on your name on the upper right-hand corner of the site and go to the "Credits" tab under "Account Settings."

If using the BeautyMnl App, simply go to "Account" and select "Credits."

Waitlist

Sit tight—we're doing our best to replenish!

In the meantime, get on the waitlist by clicking on the cute little +WAITLIST button that you should see on any out-of-stock product, and we'll email you once it's available again.

Being on the waitlist of a product doesn't guarantee stock reservation.

Getting on an item's waitlist just means that you signed up to be notified by us once the sold-out product becomes available again. (We still don't allow product reservations, but we're working on it!)

So, once you get that email notification from us, you'll need to be quick to buy that in-demand product right away!

Because our products are in very high demand, this means other customers may have beaten you to the item you were eyeing.

When you're notified of a product's availability through email, you're automatically removed from that product's waitlist. So you'll need to click the + Waitlist button again to sign up for that product's waitlist once more. Better act fast next time!

We can't guarantee exact restock dates for our products, so signing up for notifications by getting on the item's waitlist is your best bet.

Product Reviews

To see your recent purchases and leave a review for any of them, go to the "Reviews" section on the You tab of your BeautyMnl app. Please note that all reviews are subject to approval by our team.

For every 30 approved Certified Buyer Reviews you successfully complete, you receive PHP300 worth of BeautyMnl credits, until a maximum of 150 reviews.

A Certified Buyer is a customer who published a review for an item that they purchased on BeautyMnl.

BeautyMnl Credits received for completing 30 Certified Buyer Reviews expire 30 days after awarding. These credits can be used to purchase anything on site in conjunction with GCash, GrabPay, and PayPal transactions only (using credit cards, Visa and Mastercard debit cards, or PayPal account). To check your credits, just click on your name on the upper right-hand corner of the site and go to the "Credits" tab under "Account Settings."

For a review to be considered successfully completed, it must contain your Name, Rating, Review, and a Review Title. To be published, it must also follow the Dos and Don'ts found on the left side of each Product Reviews section.

Reviews were created to help other Filipinas discover the perfect beauty and wellness products for them, so unique, insightful perspectives are greatly appreciated. As such, all reviews submitted must be original.

The moderator reserves the right to disapprove reviews. Sample cases include the following: (1) A review contains glaring similarities or is a complete replica of other reviews found on BeautyMnl or elsewhere on the Internet. (2) A review is found to have questionable agenda. Any credits earned from questionable review submissions will be retracted.

Our team approves these within 7-14 days of submission.

Freebies

Each customer can only be awarded a maximum of 3 pieces of each freebie with any order per day, while supplies last. Selected freebies are offered with certain brand purchases only. The BeautyMnl team reserves the right to cancel orders that do not follow these guidelines.

Our system automatically places a freebie in your cart under 2 conditions: (1) if there are any freebies that apply to your order, and (2) if there are still stocks available of the said applicable freebies.

You'll be able to see the freebie you'll be receiving in your order summary after checkout. Because we always want to be transparent if the freebie is out of stock, you may see a notice in your cart that some freebies are sold out.

To check out our active promos, visit https://beautymnl.com/promos.

Careers

We're honored that you're considering joining our team! To apply, please email your CV and cover letter to lovetowork@beautymnl.com. Our HR team will evaluate your application and reach out if they see a good fit.

Customer Service Hours

You may contact our customer service team at sos@beautymnl.com on Mondays to Fridays from 10AM to 8PM, excluding declared holidays. We don't have a hotline at the moment, but we promise we'll assist you via email as best as we can.