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Unlimited Free Shipping until December 31, 2018

Frequently Asked Questions

How can we help you?
Payment
  • I’m going on a shopping spree! How do I pay?

    We’ve partnered with PayPal so you can make secure, convenient and reliable payments via credit card or your PayPal account. Whenever you want to buy something, click Add to Cart and your Cart will appear. Once you’ve racked up all the products you want to buy, click Proceed to Checkout to pay. From there, we’ll walk you through the entire payment process.

    No credit card? You may also pay via Bank Deposit at any branch of Banco de Oro (BDO), Bank of the Philippine Islands (BPI), or Metrobank.

    Going paperless? We also accept online and mobile bank transfers for Banco De Oro (BDO), Bank of the Philippine Islands (BPI) and Metrobank! Kindly send a complete screenshot of the transaction in reply to payments@beautymnl.com. These will be manually verified with our bank, so allow us 1 to 3 banking days to acknowledge payments. Don’t worry; your beauty loot is still reserved just for you!

    Can’t go to the bank? We also have Cash-on-Delivery (COD)! *Applicable to Metro Manila, Batangas, Bulacan, Cavite, Laguna, Rizal, Bataan, Benguet, Cagayan Valley, Isabella, La Union, Nueva Ecija, Nueva Vizcaya, Pampanga, Pangasinan, Tarlac, Zambales, Albay, Camarines Norte, Camarines Sur, Laguna, Quezon, Catanduanes, Cebu, Iloilo, Leyte, Negros Occidental, Davao, and Misamis Oriental orders and purchases below PhP 5,000.00 only

    Don’t forget, you can also pay using your BeautyMNL credits. For more details on credits, refer to the Credits section.

  • I don’t have a PayPal account! Can I still pay via credit card?

    Of course! A PayPal account is not required to pay with your credit card. You'll still be redirected to PayPal though, but will just be using their system as a guest.

  • How do I pay via Online Transfer/Over The Counter?

    During Checkout, select the Bank Deposit option. You will receive an invoice email with instructions from payments@beautymnl.com within the day. This email contains all the details you need to complete your purchase.

    You may pay via Online Transfer or Over The Counter at any branch of Banco de Oro (BDO), Bank of the Philippine Islands (BPI), or Metrobank. After paying at your chosen bank, simply reply to the invoice email from payments@beautymnl.com with a clear scanned copy of your deposit slip or a screenshot of transfer confirmation on or before the specified deadline. A clear photo works, too!

    Remember the deadline! You need to send us a clear copy of your proof of payment by 7PM of the following day after the invoice email has been sent. For instance, if you received the invoice email on September 1, 2014, your deadline to send us a copy of your proof of payment is September 2, 2014 at 7PM.

    Once we’ve received a clear copy of your proof of payment, our Finance Team will review and validate your payment within 24 hours. Please do note that all proof of payments sent during the weekends or holidays, will be reviewed the next business day. As for Online Transactions, these will be manually verified with our bank, so please allow us 1 to 3 banking days to acknowledge your online payment. You will be sent an Order Acknowledgement email once our team confirms your payment.

    If you send proof of payment after your deadline, your account will be awarded with BeautyMNL credits equivalent to the amount you deposited. You can buy anything with your credits in conjunction with PayPal transactions only (Visa and Mastercard credit/debit cards, PayPal). This is the policy that we follow for those who have sent their proof of payment past the specified deadline.

  • Why is the bank deposit option unavailable?

    We turn off the bank deposit option whenever the following day is not a banking day, because customers have until 6PM of the following day to pay via Bank Deposit. Most banks are closed on Saturdays, Sundays, and holidays—thus, the bank deposit option is turned off during Fridays, Saturdays, and the day before any declared holiday.

  • How does Cash-on-Delivery (COD) work?

    We offer Cash-on-Delivery (COD) for Metro Manila, Batangas, Bulacan, Cavite, Laguna, Rizal, Bataan, Benguet, Cagayan Valley, Isabella, La Union, Nueva Ecija, Nueva Vizcaya, Pampanga, Pangasinan, Tarlac, Zambales, Albay, Camarines Norte, Camarines Sur, Laguna, Quezon, Catanduanes, Cebu, Iloilo, Leyte, Negros Occidental, Davao, and Misamis Oriental orders, up to a maximum amount of P5,000.00 per cart.

    During Checkout, select the Cash-on-Delivery (COD) option. You will then receive your Cash-on-Delivery invoice through email, which will have payment instructions and reminders.

    Please do remember to prepare the EXACT amount as payment for your order; our personnel do not carry change. Ever.

    Our Logistics staff will get in touch with you confirming your delivery details, prior to processing your order. Please reply, so we know it's a done deal.

    Upon delivery, you will be given a Delivery Receipt and an Acknowledgement Form. The Delivery Receipt recaps the items you purchased and the Acknowledgment Form documents your payment details (name, amount due, amount given and signature).

    As soon as payment has been received and validated by our personnel, rejoice! This means you've sealed the deal, and your items are officially yours.

    All delivered orders are considered sold. We do not process any returns, exchanges and refunds due to the nature of our products. As such, we kindly expect to receive your payment as soon as we meet you, before we give you your order.

    Just a reminder: Our stocks are limited, and in-demand. Should you fail to pay for your order/s, it will automatically be cancelled. Translation: your reserved stocks will be made available to other customers and our personnel will go back to our warehouse with a broken heart. Repeat offenders of this policy will render their COD option disabled permanently.

  • Can someone else pay Cash-on-Delivery (COD) for my order/s on my behalf?

    Yes, but only your authorized representative as indicated during Checkout can pay for your order/s. The authorized representative must present a valid ID upon delivery or pick up of your order/s.

  • I have BeautyMNL credits! How do I use them?

    Just click the Use My Credits button during Checkout. For more details on credits, refer to the Credits section.

  • How do I know if my payment went through?

    When in doubt, check your email. If your payment successfully went through, you should have received an Order Acknowledgement email. If you can’t find this email in your inbox, you might want to check your spam folder, just in case.

    If you didn’t get an Order Acknowledgement email, chances are your payment did not go through successfully. Email us and we’ll help you sort it out.

  • Is it safe to transact with my credit card?

    Absolutely. Your credit card information is never stored in our servers. It is encrypted and transmitted through 128-bit Secure Socket Layer (SSL) straight to a top security electronic vault.

Shopping
  • Help! I had a product in my Cart, but now it’s no longer available. What happened?

    Because our products are in high demand, we operate on a first-come, first-served basis. That means you’ll want to checkout the items in your Cart as soon as possible—because, chances are, there are other customers who want those goodies as much as you do. So, if an item in your Cart is no longer available, that means another customer was able to successfully close the transaction before you did. But try to check back tomorrow—any stock from cancelled orders go back to the site immediately and are up for grabs.

  • When do new arrivals come in?

    We launch a slew of pretty new products every Sunday.

  • What if I want to cancel my order?

    We have a Cancel Order feature that you may use. All you have to do is click the "Request to Cancel" button for the order that you want to cancel in your Order Tracker. However, please note that this feature is only available if your order is still at the "Order Placed" phase, and it has not yet been processed.

    Unfortunately, if the order/s have already been processed, we are unable to cancel them (this also means that invoices are also final and cannot be edited anymore). Our beauty items need a home, and they’re already excited to make their way to your doorstep!

  • I want to edit the items in my order! Can I do this?

    We also cannot edit items once the order has been placed. As much as we want your beauty package to be 110% picture perfect, we also want to prevent delays or mix-ups in the preparation of your order! We hope you can double-check your beauty items before proceeding to Checkout, so that you have the most worry-free shopping experience with us. This policy also applies to items that were accidentally ordered, multiple orders of one item, and requests to combine orders.

Account
  • What if I forgot my password?

    Not a problem. In the Log In window, just click on Get help (Hint: It’s at bottom).

    Follow the on-screen instructions to reset your password.

    If you’re still having trouble, we’re here to help! Email us at sos@beautymnl.com.

  • I can’t log in! I think I forgot my username or email address.

    Don’t worry, it happens all the time. Email us at sos@beautymnl.com.

  • Is my personal information safe?

    We guarantee it. Check out our Privacy Policy for more details.

  • Can I have more than one account?

    Holding multiple accounts can cause confusion and overlapping of orders in the future, and we don't want you to have to go through any trouble at all. To keep it this way, we only allow (1) account per customer.

    Should it come to our attention that a customer is in possession of multiple accounts, we reserve the right to cancel orders made with those accounts. Refunds for these orders are subject to the discretion of our discerning Customer Service Team. That’s why it’s important to check if you may have accidentally registered more than (1) email address.

  • Help! I have more than one account.

    This can be corrected easily. Email us so we can shut one of these accounts down for you. Just let us know which.

Delivery
  • I can’t wait for my orders to arrive! How do I track them?

    Trust us, we cannot wait too! To track the status of your orders, visit online Order Tracking found when you click the “Hi, ”. You will also receive another email once your orders are about to leave our warehouse en-route to your shipping address.

  • Where do you deliver to, and how much is it?

    We deliver nationwide in the Philippines! To ensure excellent and efficient service, there’s a corresponding delivery fee of Php50.00 per cart. It’s a flat rate! So add as many products to your Cart as you like before you proceed to Checkout.

    TIP: Deal Grocer Platinum and Elite members enjoy free nationwide shipping. If you’re one of them, just make sure you Sign Up using your Deal Grocer credentials (email and password) for the Free Shipping to be applied on your orders.

  • When can I expect delivery?

    Here’s when you can expect your order:

    Residential or Office Addresses
    Metro Manila: Within 24 hours of the next business day (does not include Saturday and Sunday)
    Nationwide: Within 5 to 7 business days (does not include Saturday and Sunday)

    BeautyMNL Partner Hubs (Metro Manila Only)
    By the next business day. Orders can be picked up from Mondays to Saturdays. You will receive a confirmation text/email once your package is ready for pickup.

    We're committed to delivering your order as soon as possible! The delivery countdown officially begins once you've received this invoice. P.S. We need our beauty rest too, so we don't deliver on weekends.

  • It’s been more than 5 working days! How do I follow up my order?

    Please give us an email us at sos@beautymnl.com, and we will sort this out for you ASAP. We’re so sorry for the delay.

  • Do I have to be there when my orders are delivered?

    Not at all. You may designate an authorized representative to receive your orders on your behalf. In the Checkout page, you will find a field for Authorized Recipient —that’s where you can note your representative’s name so they can receive your orders for you.

  • Can my orders be delivered to an office address?

    Yes, of course. On the Checkout page, simply indicate that your shipping address is an office address. That way, we will aim to deliver Monday to Friday between 9AM and 5PM.

Returns
  • What is your return policy?
    Returns, refunds, and exchanges are subject to the following conditions:
    • Products valid for returns, refunds, or exchanges are only those received with defect or damage. While we understand that you might have changed your mind, we won't be able to take these items back due to personal hygiene standards and merchant limitations. Give them another chance; you might learn to love them as much as they love you!
    • Sale items are also non-refundable and non-returnable.
    • Products that are defective can be refunded, returned, or exchanged within only 7 days upon receipt of your order. Outside this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.
    • Products should be in its original purchase condition and must be unused
    • Defective items that are part of a set must be returned as a whole set
  • What do I do if I receive a damaged or defective item?

    If you have received a damage item, we hope you can send us a note at sos@beautymnl.com within 7 days upon receipt of the item. Please attach pictures of the said item and a description of the trouble you are experiencing with it. We would be happy to assist you!

  • What do I do if I received the wrong item or package?

    This rarely happens but in the unlikely event that you have received the wrong item or package, we hope you can send us a note at sos@beautymnl.com and we would love to get your right purchase to your doorstep immediately!

Promotions
  • Do you offer special promos?

    Awesome news: our merchants offer special (and even exclusive!) promos from time to time so make sure watch out for those. We also offer free shipping for all carts PHP1,500+. WOOOT!

Credits
  • What are BeautyMNL credits?

    BeautyMNL credits are stored value in your account which you can use to buy anything on www.beautymnl.com, in conjunction with PayPal transactions only (credit cards, Visa and Mastercard debit cards, PayPal).

  • How do I get BeautyMNL credits?

    Credits Earned Via Product Reviews
    For more details on Credits Earned Via Product Reviews, refer to the Product Reviews section.

    Credit Received Via Valid Return
    Each time you successfully make a return that has been deemed acceptable by our Returns Team, you will be fully refunded in non-expiring credits.

  • When can I use my BeautyMNL credits?

    For Credits Earned Via Product Reviews
    Immediately. In fact, check your email: we've probably sent you a notification already! For more details on Credits Earned Via Product Reviews, refer to the Product Reviews section.

    For Credits Received Via Valid Return:
    Immediately.

  • Do my BeautyMNL credits expire?

    For Credits Earned Via Product Reviews
    Credits you earned from the submission of product reviews will expire 30 days after they have been awarded and activated. Our stock is limited and we bring in amazing new items every week, so we want you to get as much mileage out of your credits as possible! Don’t wait too long to use them. For more details on Credits Earned Via Product Reviews, refer to the Product Reviews section.

    For Credits Received Via Valid Return
    Any credits posted in your account because of a refund from a valid return do not expire.

    For Credits Received Via Valid Return
    Any credits posted in your account because of a refund from a valid return do not expire.

  • Are my credits transferrable to another account?

    Nope. Besides, beauty is a personal habit, so perhaps it's best to ask your friend to reap the benefits of having a BeautyMNL account of her own.

  • How do I use my BeautyMNL credits?

    During Checkout, there will be an option for you to use credits and you may simply click "Use Credits" and the amount will be deducted from your total bill.

  • Where can I find my BeautyMNL credits if I have any?

    To check your credits, just click on your name on the upper right hand corner of the site and go to "Credits" tab under "Account Settings."

Sending Gifts
  • What are my payment options?

    Since your order will be sent as a gift to someone else, you must settle the payment for that order before it is shipped. The following payment options are available for gifts:

    • PayPal or Credit/Debit Card
    • Bank Deposit or Funds Transfer
    • BeautyMNL credits (can be used to purchase anything on site in conjunction with PayPal transactions only).

  • I want to send a message along with my gift! Can I do this?

    Yes, you can! To do so, please fill up the message field in the Checkout page. This message will appear on the Delivery Receipt of your package. And in case you were wondering, Delivery Receipts do NOT indicate the prices of the items in your package.

  • Can I make a special request for more pouches?

    (1) BeautyMNL order arrives inside (1) BeautyMNL pouch. If you would like to order additional pouches (available for purchase during the holidays ONLY), just visit the BeautyMNL Brand Page (https://beautymnl.com/brands/beautymnl).

  • Whose delivery address do I put at Checkout?

    You may opt to send your gift/s through delivery to the recipient’s address or pickup at one of our Partner Hubs. For delivery, please make sure that the shipping address indicated at Checkout is the address of the recipient. Meaning, whoever you are sending this gift to must be available to receive it at that address. Also, don’t forget to indicate your recipient’s name and their mobile number in the Authorized Recipient section of Checkout. This is so that our Team can reach out to them once the gift is on its way or ready for pickup.

Waitlist
  • Oh no! My fave product is sold out. What do I do?

    Don't worry, beautiful! We'll move heaven and earth to replenish that item a.s.a.p.

    Just click the cute little +WAITLIST button that you should see on any out-of-stock product, and we'll email you the moment it's been restocked.

  • I just signed up to be on a product's waitlist. Is the product automatically reserved for me?

    Being on the waitlist of a product doesn't guarantee stock reservation.

    Getting on an item's waitlist just means that you signed up to be notified by us once the sold-out product becomes available again. (We still don't allow product reservations, but we're working on it!)

    So, once you get that email notification from us, you'll need to be quick to buy that in-demand product right away!

  • I'm on a product's waitlist and I just got an email notification saying that it's back in stock. How come when I go to that product on your site, it's still marked as sold out?

    Oh no, other beauties must have beat you to that product. Better luck next time, beautiful!

    You'll need to click the + Waitlist button again to sign up for that product's waitlist again. This is because once you're notified of a product's availability through email, you're automatically removed from that product's waiting list.

Product Reviews
  • I have so much to share about the beauty product I just bought! Where can I gush about it?

    The review section can be found at the bottom of every product page. Just go to the product page of your new fave, scroll down, and review away!

  • Do I get anything out of sharing a review?

    Each customer who has at least one Certified Buyer review gets PHP300 worth of credits for every 30 reviews successfully completed, until 150 reviews.

    A Certified Buyer is a customer who published a review for an item that they purchased on BeautyMNL.

    The BeautyMNL Credits awarded are immediately usable but will expire after 30 days. These credits can be used to purchase anything on site in conjunction with PayPal transactions only (credit cards, Visa and Mastercard debit cards, PayPal). To check your credits, just click on your name on the upper right hand corner of the site and go to "Credits" tab under "Account Settings." Don't worry, with so many must-haves and beauty kit keepers on our site, you won't have a problem looking for something to spend it on. *wink, wink*

  • Anything else I should know about sharing reviews?

    For a review to be considered as successfully completed, the review must contain your Name, Rating, Review, and a Review Title. It must also follow the Dos and Don'ts on the left side of each Product Reviews section and be published (approved by the moderator) on site.

    Reviews were created to help other Filipinas find beauty products that would best suit them, so unique, insightful perspectives on each product are greatly appreciated. As such, all reviews submitted must be original.

    The moderator reserves the right to disapprove reviews. Sample cases include the following: (1) A review is too similar or a complete replica of other reviews found on BeautyMNL or on the Internet. (2) A review is found to have questionable agenda. Any credits earned from questionable review submissions will be discredited.

Freebies
  • Woohoo free stuff! How many can I get?

    Each customer can avail of only a max. of 3 pcs. of each freebie with any order per day, while supplies last. Selected freebies are given with certain brand purchases only. The BeautyMNL Team reserves the right to cancel orders that do not meet this rule.


BeautyMNL Makeovers
Deals
  • I want that beauty makeover for myself! What do I need to do?

    Just click "Add to Cart" on the Makeover page and proceed to checkout. You can complete your purchase by selecting your preferred payment option (an address is needed for Cash Pick Up payment).

    Once you've paid, you will receive your redemption code via e-mail and will also reflect on your BeautyMNL account - then you’re all set for your pampering session!

  • Will I be able to purchase BeautyMNL Makeovers and Retail Products at the same time?

    Yes, you surely can! However, kindly note that BeautyMNL Makeovers has limited stocks so best to purchase before it runs out!

Redemption
  • Where’s my redemption code?

    Your redemption code will be sent to you via e-mail and also be awarded to your BeautyMNL account under “Your Makeovers” tab.

    Kindly refer to the terms and conditions of each makeover as it will serve as a guide on how to redeem.

  • How do I redeem my BeautyMNL Makeover?

    Simply present your redemption code and a valid government-issued ID when you redeem. Our merchants will always require proof of identification and will then validate the redemption code from you. You may also refer to your BeautyMNL Makeover page for details on when and how you can redeem the makeover bought.

    Heads Up: Since all BeautyMNL Makeovers are under a promotional offer, each item has a final date of redemption. Make sure you check the terms of each makeover so that you’re not left holding an expired redemption code!

  • Can I combine my BeautyMNL Makeover with other promos, discounts or specials?

    All makeovers bought on the site cannot be used in conjunction with other promos or government-mandated discounts.

  • Will I be able to transfer my booking to someone else?

    Technically, you won’t be able to transfer the ownership of your makeover, however, should the need arise, you may have someone else redeem it on your behalf.

    Simply have them bring the redemption code and a valid government-issued ID of YOURS. This serves as proof that you have turned over redemption rights of the makeover to them.

Payment
  • Ooh, I want a beauty makeover! How do I pay?

    BeautyMNL Makeovers still has the exact payment options similar to Retail! You can pay via the following methods:

    • You may pay through credit card or PayPal
      • Don’t worry as BeautyMNL is totally safe and secure!
      • Your credit card information is never stored in our servers. It is encrypted and transmitted through 128-bit Secure Socket Layer (SSL) straight to a top security electronic vault.
    • You may pay via Bank Deposit at any branch of Banco de Oro (BDO), Bank of the Philippine Islands (BPI), or Metrobank.
    • We also accept online and mobile bank transfers for Banco De Oro (BDO), Bank of the Philippine Islands (BPI) and Metrobank! Kindly send a complete screenshot of the transaction in reply to payments@beautymnl.com. These will be manually verified with our bank, so allow us 1 to 3 banking days to acknowledge payments. Don’t worry; your beauty makeover is still reserved just for you!
    • We also offer Cash Pick-up! Applicable to Metro Manila, Batangas, Bulacan, Cavite, Laguna, Rizal, Bataan, Benguet, Cagayan Valley, Isabella, La Union, Nueva Ecija, Nueva Vizcaya, Pampanga, Pangasinan, Tarlac, Zambales, Albay, Camarines Norte, Camarines Sur, Laguna, Quezon, Catanduanes, Cebu, Iloilo, Leyte, Negros Occidental, Davao, and Misamis Oriental orders, up to a maximum amount of P5,000.00 per cart.
    • You or your authorized recipient may also pay through cash at one of our Partner Hubs.

  • How do I pay via Online Transfer/Over The Counter?

    During Checkout, select the Bank Deposit option. You will receive an invoice email with instructions from payments@beautymnl.com within the day. This email contains all the details you need to complete your purchase.

    You may pay via Online Transfer or Over The Counter at any branch of Banco de Oro (BDO), Bank of the Philippine Islands (BPI), or Metrobank. After paying at your chosen bank, simply reply to the invoice email from payments@beautymnl.com with a clear scanned copy of your deposit slip or a screenshot of transfer confirmation on or before the specified deadline. A clear photo works, too!

    Remember the deadline! You need to send us a clear copy of your proof of payment by 7PM of the following day after the invoice email has been sent. For instance, if you received the invoice email on September 1, 2014, your deadline to send us a copy of your proof of payment is September 2, 2014 at 7PM.

    Once we’ve received a clear copy of your proof of payment, our Finance Team will review and validate your payment within 24 hours. Please do note that all proof of payments sent during the weekends or holidays, will be reviewed the next business day.

    As for Online Transactions, these will be manually verified with our bank, so please allow us 1 to 3 banking days to acknowledge your online payment. You will be sent an Order Acknowledgement email once our team confirms your payment.

    If you send proof of payment after your deadline, your account will be awarded with BeautyMNL credits equivalent to the amount you deposited. You can buy anything with your credits in conjunction with PayPal transactions only (Visa and Mastercard credit/debit cards, PayPal). This is the policy that we follow for those who have sent their proof of payment past the specified deadline.

  • How does Cash Pick Up work?

    We offer Cash Pick Up for Metro Manila, Batangas, Bulacan, Cavite, Laguna, Rizal, Bataan, Benguet, Cagayan Valley, Isabella, La Union, Nueva Ecija, Nueva Vizcaya, Pampanga, Pangasinan, Tarlac, Zambales, Albay, Camarines Norte, Camarines Sur, Laguna, Quezon, Catanduanes, Cebu, Iloilo, Leyte, Negros Occidental, Davao, and Misamis Oriental orders, up to a maximum amount of P5,000.00 per cart.

    During Checkout, select the Cash Pick Up option. You will then receive your Pickup Code and Pickup Schedule.

    Please do remember to prepare the EXACT amount as payment for your order; our personnel do NOT carry change. Ever.

    Upon delivery, you will be given an Acknowledgement Form and Cash Pickup Receipt with your unique Pickup Code. The Cash Pick Up Receipt recaps the deals you purchased and the Acknowledgment Form documents your payment details (name, amount due, amount given and signature).

    As soon as payment has been received, our Finance Team will confirm your payment the next business day. After which, your redemption code will be sent to your e-mail and be awarded to your BeautyMNL account!

    All Cash Pick Up orders are considered sold.

    Just a reminder: BeautyMNL Makeovers are limited, and in-demand. Should you fail to pay for your order/s, it will automatically be cancelled. Translation: your reserved stocks will be made available to other customers to avail.

  • When can I expect the Cash Pickup Personnel?

    The contracted Cash Pickup Personnel will retrieve your payment on the NEXT business day of your purchase.

  • Can someone else pay for my order/s on my behalf?

    Yes, but only your specified authorized representative can pay for your order/s. The authorized representative must present a valid ID upon delivery or pick up of your order/s.

  • How do I know if the Cash Pickup personnel is legit?

    We’ve contracted our Cash Pickup Personnel from an authorized third party service provider for your safety and convenience. He/she should have an Acknowledgement Form and Cash Pickup Receipt with your unique Pickup Code. Please make sure the Pickup Code on the receipt matches the Pickup Code sent to you via email. Please do NOT give your payment if they don’t.

  • When do I get my redemption code?

    You will receive your redemption code within the next business day. Once confirmed, your redemption code will be sent to your e-mail and may also be viewed on your BeautyMNL account under the “Your Makeovers” Tab.

  • What happens if I fail to leave my payment?

    Failure to leave your payment at your specified address will render your invoice cancelled. Since makeovers are limited in stock, the Cash Pickup Personnel will no longer attempt another pickup of your payment and you will need to re-purchase on the site.

  • How do I know if my payment went through?

    When in doubt, check your email. If your payment successfully went through, you should have received an Order Acknowledgement email. If you can’t find this email in your inbox, you might want to check your spam folder, just in case.

    If you didn’t get an Order Acknowledgement email, chances are your payment did not go through successfully. Email us and we’ll help you sort it out.

Makeover Reviews
  • Will I also be able to share my reviews on the beauty service I just availed?

    Surely, you may! BeautyMNL Makeovers reviews will also be of similar nature with our product reviews.

    The review section can be found at the bottom of every makeover page. Just go to the makeover page of your new favorite, scroll down, and review away!

    Heads up: customers will also be awarded PHP300 worth of credits for every 30 reviews, with a Certified Buyer tag, (may it be product or makeover review) they successfully complete, until they reach 150 reviews.

    Similarly, the BeautyMNL Credits awarded are immediately usable but will expire after 30 days. These credits can be used to purchase anything on site in conjunction with PayPal transactions only (credit cards, Visa and MasterCard debit cards, PayPal). To check your credits, just click on your name on the upper right hand corner of the site and go to "Credits" tab under "Account Settings."

  • Anything else I should know about sharing reviews?

    For it to be considered as successfully completed, the review must contain your Name, Rating, Review, and a Review Title. It must also follow the Dos and Don'ts on the left side of each Makeover Reviews section and be published (approved by the moderator) on site.

    Reviews were created to help other Filipinas find beauty makeovers that will help them- so unique, insightful perspectives on each makeover are greatly appreciated. As such, all reviews submitted must be original.

    The moderator reserves the right to disapprove reviews. Sample cases include the following: (1) A review is too similar or a complete replica of other reviews found on BeautyMNL or on the Internet. (2) A review is found to have questionable agenda. Any credits earned from questionable review submissions will be discredited.

Merchants
  • What if a merchant closes its business before I get to redeem?

    Although unlikely, should something as unfortunate as that happens, simply inform us by email at sos@beautymnl.com so that we can refund you in full.

    The price you paid for that deal will get credited to your BeautyMNL account. We will, however, only honor this type of refund request if the merchant closes its business BEFORE the final redemption date of your coupon.

  • I'm a business owner (or brand manager). How can my business be featured on BeautyMNL?

    Send us an email at merchants@beautymnl.com and we'll get in touch with you.

Returns
  • What’s your refund/return policy?

    Returns / item exchanges will not be processed.

    Makeovers that are valid for refund are those that have not been redeemed during its specified redemption period. Only 80% of the Makeover price will be refunded to your account via non-expiring BeautyMNL credits to ensure that production expenses will be sufficiently covered. This applies to services bought during Flash Sale promotions as well.

Promotions
  • Do you offer special freebies for makeovers?

    Returns / item exchanges will not be processed.

    Makeovers that are valid for refund are those that have not been redeemed during its specified redemption period. Only 80% of the Makeover price will be refunded to your account via non-expiring BeautyMNL credits to ensure that production expenses will be sufficiently covered. This applies to services bought during Flash Sale promotions as well.

BeautyMNL Partner Hubs
Choosing Partner Hubs
  • How do I use a BeautyMNL Partner Hub?

    Instead of having your package delivered to your residence or office, you can choose to have it sent to one of our Partner Hubs and pick it up yourself. No delivery fee will be charged. Once you’ve proceeded to checkout, just choose ‘BeautyMNL Partner Hub’ as your delivery address. Then, choose the city of your choice, and the hub of your choice within that city.

  • When and where can I pick up my package?

    Here is the complete list of BeautyMNL Partner Hubs:

    QUEZON CITY

    • TRINOMA - Browhaus
      Operating Days: Mondays to Saturdays
      Operating Hours: 11AM-3PM, 4PM-8:30PM
      Address: Ground Level, Mindanao Wing, Trinoma, EDSA corner North Avenue, Quezon City
    • SM NORTH EDSA - YSA Skin and Body Experts
      Operating Days: Mondays to Saturdays
      Operating Hours: 11AM-3PM, 4PM-9PM
      Address: Level 5, SM North The Block, Mindanao Avenue, Quezon City
    • ETON CENTRIS - Skin & Body by Medicard
      Operating Days: Mondays to Saturdays
      Operating Hours: 11AM-3PM, 4PM-8:30PM
      Address: 4-C Centris Walk, EDSA cor. Quezon Avenue, Barangay Pinyahan, Quezon City
    • EASTWOOD - Azta Urban Salon
      Operating Days: Mondays to Saturdays
      Operating Hours: 11AM-3PM, 4PM-9PM
      Address: Level 2 Citywalk 2, Eastwood Avenue, Bagumbayan, Quezon City
    • SHOPWISE CUBAO - YSA Skin and Body Experts
      Operating Days: Mondays to Saturdays
      Operating Hours: 12PM-3PM, 4PM-7:30PM
      Address: Shopwise, General Mc Arthur Avenue, Cubao, Quezon City
    • ROBINSONS GALLERIA - Karada
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-8:30PM
      Address: Level 3 East Wing Robinsons Galleria, EDSA corner, Ortigas Avenue, Ortigas Center, Quezon City
    • AYALA FAIRVIEW TERRACES - Lavish Lashes Studio
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-9PM
      Address: 3rd Level Quirino Highway Corner Maligaya Drive, Novaliches Proper, Quezon City
    • SM NORTH EDSA - Skin Pro
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-9PM
      Address: 5th Floor, The Block, North Ave. cor. EDSA, Bagong Pag-asa, Quezon City
    • SM NORTH EDSA - Skinplicity
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-9PM
      Address: Lower Ground Floor, Annex, North Ave. cor. EDSA, Bagong Pag-asa, Quezon City
    • TRINOMA - Jesi Mendez Salon
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-9PM
      Address: Level M2, EDSA cor. North Avenue, Bagong Pag-asa, Quezon City
    • VERTIS NORTH - Wink Laser Studio
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-8:30PM
      Address: 3rd Level, Lot 1 & 2 corner North Avenue, Bagong Pag-asa, Quezon City
    • ROBINSONS GALLERIA - Fleek Eyebrow and Beauty Clinic
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-8:30PM
      Address: 3rd Floor, EDSA corner Ortigas Avenue, Ugong Norte, Quezon City
    • GATEWAY TOWER II - Lay Bare Waxing Salon
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-8:30PM
      Address: Level 4, Aurora Boulevard, Socorro, Quezon City
    • EASTWOOD MALL - Pink Parlour
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-9PM
      Address: 2nd Floor, General Mc Arthur Avenue, Bagumbayan, Quezon City

    MAKATI CITY

    • GREENBELT - Karada
      Operating Days: Mondays to Saturdays
      Operating Hours: 11AM-3PM, 4PM-9PM
      Address: Space No. GB-187, Greenbelt 1, Ayala Center, Makati

    MANDALUYONG CITY

    • SM MEGAMALL - Browhaus
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-9PM
      Address: Level 5, Building D, Mega Fashion Hall SM Megamall, EDSA cor. Dona Julia Vargas Avenue, Mandaluyong City
    • SM MEGAMALL - Fleek Eyebrow and Beauty Clinic
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-9PM
      Address: 5th Floor, EDSA corner Dona Julia Vargas Avenue, Wack-wack Greenhills, Mandaluyong City
    • SM MEGAMALL - Nisce Skin Medispa
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-9PM
      Address: 5th Floor, EDSA corner Dona Julia Vargas Avenue, Wack-wack Greenhills, Mandaluyong City

    TAGUIG CITY

    • CENTRAL SQUARE - La Provence Salon
      Operating Days: Mondays to Saturdays
      Operating Hours: 11AM-3PM, 4PM-9PM
      Address: Level 3, Central Square, 5th Ave, Taguig City
    • BONIFACIO STOPOVER PAVILION - Lay Bare Waxing Salon
      Operating Days: Mondays to Saturdays
      Operating Hours: 11AM-3PM, 4PM-7:30PM
      Address: 3rd Floor, 31st. Corner Rizal Drive, Fort Bonifacio, Taguig City
    • UPTOWN PARADE - Silk by Lay Bare
      Operating Days: Mondays to Saturdays
      Operating Hours: 11AM-3PM, 4PM-9PM
      Address: 2nd Floor, 36th St., Fort Bonifacio, Taguig City
    • MARKET! MARKET! - Lavish Lashes
      Operating Days: Mondays to Saturdays
      Operating Hours: 11AM-3PM, 4PM-9PM
      Address: 3rd Level, 22nd Street corner McKinley Parkway, Fort Bonifacio, Taguig City

    PASAY CITY

    • SM MALL OF ASIA - Karada
      Operating Days: Mondays to Saturdays
      Operating Hours: 12NN-3PM, 4PM-9PM
      Address: Level 2 WZ 219-220 J.W. Diokno Blvd., Mall of Asia Complex, Pasay City
    • SM MALL OF ASIA - Fleek Eyebrow and Beauty Clinic
      Operating Days: Mondays to Saturdays
      Operating Hours: 11AM-3PM, 4PM-9PM
      Address: 2nd Floor, JW Diokno Blvd., Barangay 76, Pasay City
    • SM MALL OF ASIA - Skin Pro
      Operating Days: Mondays to Saturdays
      Operating Hours: 11AM-3PM, 4PM-9PM
      Address: 2nd Floor, JW Diokno Blvd., Barangay 76, Pasay City
    • SAN JUAN CITY

      • GREENHILLS - Skinlux Aesthetic Center
        Operating Days: Mondays to Saturdays
        Operating Hours: 11AM-3PM, 4PM-7PM
        Address: Level 3 Promenade, Promenade Greenhills Shopping Center, Annapolis, San Juan

      LAS PINAS CITY

      • SM SOUTH MALL - Lay Bare Waxing Salon
        Operating Days: Mondays to Saturdays
        Operating Hours: 11AM-3PM, 4PM-8:30PM
        Address: Lower Ground Floor, Alabang-Zapote Road, Almanza Uno, Las Pinas City

      ERMITA, MANILA

      • SM CITY MANILA - Lay Bare Waxing Salon
        Operating Days: Mondays to Saturdays
        Operating Hours: 11AM-3PM, 4PM-8:30PM
        Address: 5th Floor, San Marcelino Street, Barangay 659, Ermita, Manila
      • ROBINSONS PLACE MANILA - Jesi Mendez Salon
        Operating Days: Mondays to Saturdays
        Operating Hours: 11AM-3PM, 4PM-8:30PM
        Address: 2nd Floor, Pedro Gil St. Barangay 669, Ermita, Manila

      SANTA CRUZ, MANILA

      • SM CITY SAN LAZARO - Lay Bare Waxing Salon
        Operating Days: Mondays to Saturdays
        Operating Hours: 11AM-3PM, 4PM-9PM
        Address: Lower Ground Floor, Felix Huertas Street corner A.H. Lacson Avenue, Barangay 350, Santa Cruz, Manila

      MARIKINA CITY

      • SM MARIKINA - Lay Bare Waxing Salon
        Operating Days: Mondays to Saturdays
        Operating Hours: 11AM-3PM, 4PM-9PM
        Address: Upper Parking Level, Marcos Highway, Calumpang, Marikina City

      MUNTINLUPA CITY

      • FESTIVAL SUPERMALL - Lavish Lashes
        Operating Days: Mondays to Saturdays
        Operating Hours: 11AM-3PM, 4PM-8:30PM
        Address: 2nd Floor, Filinvest City, Alabang, Muntinlupa City

      PARANAQUE CITY

      • SM SUCAT - Finessa Aesthetica
        Operating Days: Mondays to Saturdays
        Operating Hours: 11AM-3PM, 4PM-8:30PM
        Address: 3rd Floor, Dr. Arcadio Santos Ave., San Dionisio, Paranaque City
  • Can I change the BeautyMNL Partner Hub I’ve chosen as my shipping address?

    Once you’ve successfully checked out your order, the Partner Hub you selected is FINAL and CANNOT be changed.

  • I can’t select my preferred hub. What’s wrong?

    Nothing’s wrong! If a BeautyMNL Partner Hub is grayed-out/unclickable, that just means it’s reached its maximum capacity for packages for that day. Don’t worry, though—we have other hubs that you can choose from!

Claiming
  • How will I know if my package is already at my chosen hub?

    Your order will be ready for pick up by the next business day. You will receive a confirmation text/email as soon as it has arrived at your chosen hub. Remember to wait for this confirmation text/email before heading out! You have 7 days to pick up your package (excluding Sundays). Our hubs are open from Mondays to Saturdays, which means our Hub Personnel will be there to assist you on those days only.

  • Do I need to bring anything with me to claim my package?

    Yes, glad you asked! When claiming your package, please present (1) valid government-issued photo ID (so we’re sure that it’s you!) and your order number (this will be found in your Order Confirmation Email).

  • Can someone else pick up the package on my behalf?

    If you aren’t available to pick up your package, you can just indicate an Authorized Recipient before checking out your order. All he/she needs to do is bring (1) valid government-issued photo ID and your order number.

  • I had a sudden change of plans and I can’t pick up my package today. What do I do?

    No worries! We can hold your package for 7 days. You may claim it any time within those 7 days, excluding Sundays (remember, our hubs are only open from Mondays to Saturdays).

  • I had a sudden change of plans and I can’t pick up my package today. What do I do?

Payments
  • Is COD available for Partner Hubs?

    Yes! Cash-on-Delivery is accepted as a mode of payment at our Partner Hubs. You can pay directly at the hub. Kindly provide the exact amount for payment when you claim your order.

    If you fail to pay for your order after 7 days (excluding Sundays), it will automatically be cancelled. This means that your reserved stocks will be made available to other customers.

  • Can I change my mode of payment at the hub?

    No. Our system does not permit changes to the chosen mode of payment once your order has been processed.

  • I only have enough cash for some of the items in my order. Can I just pay for those and have the other items removed?

    It is our policy that all orders are final as soon as they have been checked out. As such, we are unable to let you remove items from your package, and we will only accept the exact payment stated in your invoice. Should you find yourself lacking cash for certain items, let us know by emailing us at sos@beautymnl.com so we can cancel your current invoice. (Just so you know, this means that your whole order will be cancelled.) Afterwards, you can just place a new order.

  • What happens if I fail to pick up my package after 7 days (excluding Sundays) and I have already paid for it?

    The order will automatically be cancelled and our team will refund the whole amount paid. Kindly note that payments will only be refunded through BeautyMNL credits. These credits can be used to purchase anything on site in conjunction with PayPal transactions only (credit card, debit card, PayPal).

Returns
  • What’s your refund/return policy?

    Products that are valid for return, refund, or exchange are those received with defect or damage ONLY. While we understand that you might have changed your mind, we won't be able to take these items back due to personal hygiene standards and merchant limitations. Give them another chance; you might learn to love them as much as they love you!

    Products that are defective or damaged can be refunded, returned, or exchanged within 7 days upon receipt of your order (excluding Sundays). Outside this timeline, we do not accept products for refund, return, or exchange. This is because the product could have already been exposed to factors beyond our control, which would inevitably exacerbate the original damage/defect.

    Any items that will be returned/replaced should be kept in their original packaging (sealed and unused).

    All apparel (excluding socks) may be returned to our Partner Hubs only. Please bring a hard copy of your delivery receipt! If you don't have it anymore, you may send us an email with your order number to sos@beautymnl.com. Items may be returned within 14 days of delivery (excluding Sundays).

    Returned items will be received and assessed by our Hub Personnel based on the following conditions:

    • Neutral odor / no foul smell: Items should be unscented. Any item that bears foul odors or smells like perfume or fabric conditioner will be rejected.
    • No stains and marks: Items should have no stains, including but not limited to spills, deodorant tracks, sweat marks, and the like.
    • No rips or damaged stitching: Items should have no stitching defects, including but not limited to tears of any size that are not part of the original design, ripped seams, undone hems, noticeable stretching, and the like.
    • Unused and unwashed state: Items should show no signs of usage and must be in the same condition as when they were delivered. Items should not have been laundered.
    • No damage to tag: Items should have their tags intact and in good condition. Any text on the tag must remain legible. The BeautyMNL Authenticity Sticker should likewise be undamaged.
    • Original packaging intact: Items must be returned with their original clear plastic packaging in good condition.

    If the returned item/s have passed our Quality Assurance Test, our Hub Personnel will refund the full amount paid immediately. Kindly note that payments will only be refunded through BeautyMNL credits. These credits can be used to purchase anything on site in conjunction with PayPal transactions only (credit card, debit card, PayPal).

  • Help! I got the wrong item!

    Woops! We’re so sorry about that! If you received the wrong item and you’re still in the immediate vicinity of our Partner Hub, please alert the Hub Personnel. They will ask you to show them the item and process its return, so our Warehouse can send you the product you really wanted as soon as possible. If you’ve left our Partner Hub far behind, just send an email with your order number and a clear photo of the incorrect item to sos@beautymnl.com. We promise, our team will resolve this issue for you, stat!

  • My item is expired/near expiry, what do I do?

    Oh dear! We do apologize for that. It is our strict policy to accept only products that have a long and enduring shelf life ahead—but sometimes, these things slip through the cracks.

    Still near the hub? Just present the expired/near-expiry item to our hub staff along with your delivery receipt, and they’ll get this sorted for you.

    No longer in the hub? No worries! Shoot us an email at sos@beautymnl.com and we’ll process a pick up and replacement at the address most convenient for you. Important: please include your order number and a clear photo of the expired/near-expiry item in your email. That way, we can get its replacement to you as soon as possible.